FAQ

  • How long will installation take?

 

  • When will my first debit take place?

 

  • When will I receive my LTE router?

LTE

If everything goes without any problems. It can take between 6 to 8 working days, from when the application was submitted to when the SIM was activated.

If any problem arise. It can take between 10 to 12 working days, from when the application was submitted, to when the SIM was activated.

ADSL/FIBRE (FIXED)

If all is in order, order number can then be issued within 2 days
Factors influencing orders but not limited to:

 Customer contactability ( always provide 2 contact numbers)
 Address issues
 Deposits
 NGN

 

  • What documents do you need?

LTE

*Copy Of ID   *Proof Of Residence   *3 Month Bank Statement  *1 Payslip

ADSL

*Copy Of ID  *Proof Of Residence    (if you want to pay by direct debit, we then require a 1 month bank statement)  (if you an existing customer and wants to apply for ADSL, we then require just a Copy Of ID)

FIBRE

*Copy Of ID   *Proof Of Residence    (if you want to pay by direct debit, we then require a 1 month bank statement)  (if you an existing customer and wants to apply for FIBRE, we then require just a Copy Of ID)

  • Is there a setup fee?

 

  • How long is the contract?

All Packages work on 24 Month Contract ONLY

  • Can I cancel my contact at any time?

Yes, Cancellation fee will be R70,90 for every outstanding month

  • Can I upgrade or downgrade my package?

Customer can upgrade and downgrade at any time in the duration of the contract

  • Do you offer support if I need help?

Yes we do, the same number you call to inquire about any products on our website, is the same one you call for assistance. We then advise you the correct channel to go through

  • What speeds will I get?

ADSL

In this case, customer pays for what the customer wants for example: 4MBPS uncapped @R599 (whereas the line reaches up to, 4MBPS) etc

FIBRE

Customer pays for the amount of speed customer wants. (same as above-mentioned)

LTE

Depends on where the customer live, the average speed that we get when we do a test is 15/20MBPS  (The picture below shows a speed test that we did)